Refund policy

Refund & Return Policy

As of March 25, 2026

At Ebenezer Collective, we want you to love your magnets. If something isn’t right, we would love the opportunity to make it right.

1. Returns & Refunds Overview

Because we offer both pre-made designs and custom photo magnets, our policy differs slightly for each.

2. Pre-Made Magnet Returns

We accept returns on pre-made (non-custom) items under the following conditions:

  • Requests must be made within 14 days of delivery

  • Items must be unused and in original condition

What we offer:

  • Refund to your original payment method
    or

  • Exchange for another item

Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Custom Photo Magnets (Important)

Because custom magnets are made specifically for you, we do not accept returns or refunds for:

  • Change of mind

  • Incorrect photos uploaded by the customer

  • Minor color variations (screen vs. print differences)

4. If There’s a Problem (We’ve Got You Covered)

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

We will gladly:

  • Send a free replacement
    or

  • Issue a full refund

What we need from you:

  • Contact us within 7 days of delivery

  • Include your order number

  • Provide a photo of the issue (if possible)

5. Order Changes & Cancellations

  • Orders can be changed or canceled within 12 hours of purchase

  • After this window, custom orders may already be in production and cannot be changed

6. Processing Refunds

  • Approved refunds are processed within 3–5 business days

  • It may take additional time for your bank or card provider to post the refund

7. Shipping Issues

If your package is:

  • Lost in transit

  • Marked delivered but not received

Please contact us—we will work with you to resolve the issue as quickly as possible.

8. Contact Us

We’re here to help and will always do our best to make things right.

Email: shannon@ebenezercollective.net
Business Name: Ebenezer Collective Ltd. Co.
Website: ebenzercollective.net